Managing expectations is key to a good customer experience. Business Hours routing allows you to automatically send calls to an after-hours team or voicemail when your office is closed.

Step-by-Step Configuration

1. Navigate to Numbers: Log in to your AVOXI platform and select the Numbers section.
2. Select Your Number: Click on the specific DID (phone number) you wish to configure.
3. Find "Business Hours": Look for the Routing or Schedules tab.
4. Set Your Timezone: This is the most important step! Ensure the timezone matches your physical office location.
5. Define Your Schedule:
   1. Open: Set your start and end times (e.g., 09:00 to 17:00).
   2. Closed: Define your weekend and holiday behavior.
6. Assign Destinations:
   1. During Hours: Route to your "Main Office" IVR or Ring Group.
   2. After Hours: Route to "Voicemail" or an "Emergency On-Call" external number.

Common Use Case: Many businesses use a "Lunch Break" rule. You can create a split schedule (e.g., 08:00–12:00 and 13:00–17:00) to ensure calls go to a specific "Away" message while the team is on break.