AVOXI supports SIP integrations into various UCaaS and CCaaS platforms. As a global virtual number partner, AVOXI provides worldwide voice coverage and a seamless experience for your voice and contact center needs.

As part of our Premium Cloud Service, our global voice network can be integrated into your existing RingCentral solution, giving you the added benefit of more complete international voice coverage, fewer vendors, and improved call quality.
 

Regional Availability

The RingCentral integration is currently available for numbers in the following regions:

• APAC (Asia-Pacific)
• LATAM (Latin America)

Getting Started

To set up the RingCentral integration, follow the steps below:

1. Navigate to the SIP Marketplace
2. Select RingCentral from the SIP Marketplace menu
3. Submit a request
   1. Your account manager will contact you regarding next steps
4. Once your request has been finalized, your integration will be configured within the platform
   1. Our support team will advise you of any additional steps that may be needed on your side
   2. A SIP URI will be automatically created
   3. A SIP Trunk will be automatically created

Enable Numbers for RingCentral

Once your integration has been configured, you can enable numbers for use with RingCentral at any time. Only numbers in supported regions (APAC, LATAM) can be enabled.
 

Enable a Single Number

1. Navigate to Numbers
2. Select the number you wish to enable
3. Scroll to the bottom of the Number Profile
4. Select the RingCentral SIP integration
   1. If you have multiple integrations configured, they will all be listed here
5. Select Authorize
    

Enable Numbers in Bulk

1. On the Numbers page, select the numbers you wish to modify
2. Select the three dots in the upper-right-hand corner of the table
3. Select Modify SIP Integration
4. Select RingCentral

Review Forwarding Rules

After enabling a number, review its forwarding configuration:

1. Navigate to the Forwarding tab on the Number Profile
2. A forwarding rule is automatically created when a number is enabled for use with a SIP integration
3. If multiple SIP URIs exist for RingCentral, one will be selected at random
4. Confirm that the number is forwarding to the correct SIP URI
5. You can adjust the Data Center and forwarding rule configuration as needed

Map Numbers in Your RingCentral Tenant

After enabling your numbers in AVOXI, you must contact RingCentral Support to complete the setup. RingCentral needs to map your numbers within their platform before calls can flow correctly.
 

1. Submit a support case directly with RingCentral requesting that your numbers be enabled within your RingCentral tenant
2. Provide RingCentral with the list of numbers you have enabled in AVOXI
3. Once RingCentral confirms the numbers are mapped, your integration is ready to use

Disable RingCentral SIP Integration on a Number

If you no longer wish to use a number with RingCentral but still wish to keep the number active, you can cancel the SIP integration at the number level.

Disable a Single Number

1. Navigate to Numbers
2. Select the number you wish to modify
3. On the Number Profile, scroll down to the SIP Integration section
4. Select Cancel SIP Integration
   1. The number will no longer be enabled for use with RingCentral
   2. Forwarding rules will be deleted
5. The number can be re-enabled at any time, or enabled for use with another SIP integration
    

Disable Numbers in Bulk

1. On the Numbers page, select the numbers you wish to modify
2. Select the three dots in the upper-right-hand corner of the table
3. Select Modify SIP Integration
4. Select Cancel SIP Integration

Legacy Integrations

Customers currently using custom SIP connections for RingCentral may continue to use their existing setup. However, to access the automated features and updated URI support, an upgrade to the new integration flow is required.

Cancellation

If you wish to cancel your RingCentral integration entirely, please contact AVOXI Support. Note that the SIP Trunk cannot be self-deleted and must be removed by the support team (support@avoxi.com).