Setting up Live Call Monitoring: You can navigate to Live Call Monitoring via the Live link on the left sidebar: Once you arrive at the Live Call Monitoring page, you will need to choose at least one Team to view call activity.
Admins can view the Company Activity that displays call activity for the entire organization.
AVOXI Admin users with a License can view Team Activity logs which can be filtered by date/time, the agent who handled the call, team, team status, call duration, and caller ID.
The Live Team Summary dashboard is available to all Contact and Enterprise Genius License holders.
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