Customer Operations Escalation List - 2026

AVOXI Support Contact Information

Visit your AVOXI support portal to open a new or view and manage all open or pending cases and communicate directly with a support agent, alternatively email our customer support team at support@avoxi.com 


Email support@avoxi.com and a case will be opened immediately and routed for processing.

Alternatively, you call:

Toll Free               +1-800-GO AVOXI (1-800-462-8694)

USA                     +1 678-631-2280

South Africa         +27 11 461-6300

Costa Rica          +506-2506-4101

Asia                     +852 30114974

https://www.avoxi.com/contact-us/

Escalation (Tier 1)

Region Name Email Phone
APAC Donnalyn Blanco donnalyn.blanco@avoxi.com
+16782022821
EMEA Ramy Molosa ramy.molosa@avoxi.com +27114616300
Americas DJ O'Brien
dj.obrien@avoxi.com
+16783296382


Escalation (Tier 2-3)

Region Name Email Phone
EMEA Ramy Molosa ramy.molosa@avoxi.com +27114616300
Americas Tim Klein tim.klein@avoxi.com +14125123805


Executive Escalation

Name Title Email Phone
Wikus Pretorius Director of support wikus.pretorius@avoxi.com +27824408337


Name Title Email Phone
Greg Buckalew SVP, Operations greg.buckalew@avoxi.com +16786410449






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Updated:

July 20th, 2026

Author:

Wikus Pretorius

Updated By:

Louise Ross

KB ID:

3840765

Page Views:

549

Tags:

issue resolution, client support, customer escalation, operational hierarchy, service escalation

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