Once you’ve completed your purchase in the Online Shopping Cart, setting up your service is quick and easy. Follow the steps below to get your business communication up and running.

Step 1: Activate Your Account

Immediately after your purchase, keep an eye on your inbox. You will receive an activation email containing your login instructions.

• Action: Click the link in the email to set your password and activate your account.

• Access: Once activated, you can log in to the AVOXI Platform to start customizing your call forwarding, IVR (Virtual Attendant), and other features.

Step 2: Verification & Security

To keep our network secure, an AVOXI expert will reach out shortly after activation. They will help verify your account details and ensure your new number is routing calls perfectly.

⚠️ Important Note on Verification:

To avoid any delays in receiving calls, we recommend using a business email address that matches your company website or registered business name. If there is a mismatch, our team may need to request additional documentation (such as a business license or ID) before your outbound calling or certain inbound features are fully enabled.

Step 3: Documentation (If Required)

Depending on the country where your number is located, local regulations may require specific documentation.

• If your number requires documentation, you will see a notification in your "Numbers --> Order Status" dashboard.

• You can upload these documents directly through the platform to speed up the setup process. (visit our Number Order Management Guide for more details).

Need Help? We’re Here!

Our support team is available 24/7 to ensure your transition is seamless. If you haven't received your activation email or have questions about your account status, please reach out:

• Email Us: support@avoxi.com

• Live Chat: Available directly within your AVOXI platform.

• Documentation: Visit our Knowledge Base for step-by-step guides on configuring your new features.

Welcome aboard—let’s get you talking!