Below are answers to some of the most frequent questions asked by customers regarding AVOXI External Call Recording Storage.
Will my existing call storage be transferred to the external storage on activation?
No, existing recordings will not be copied to the external storage. Once your retention settings are updated these will automatically delete. Please ensure you download recordings before updating your retention settings.
Will my current recording settings update when I enable external storage?
No, enabling your external storage will not impact your current recording settings. If call recording is enabled at a Number and or Organizational level calls will still be recorded and stored within your AVOXI platform.
Will enabling external storage change my existing call recording retention rules?
No, enabling your external storage will not impact your current retention rules. You are required to update your retention setting to "External Only"
What happens if I deactivate/turn off the external storage?
If you have no licenses, the external storage portion will be canceled and the option will become greyed out. Your external storage credentials will also be deleted.
What naming conventions of the files we used?
Below are the naming conventions we currently offer:
- Timestamp - Date
- Number
- Call Origin
Who would make use of external storage?
Customers who require HIPPA compliance or businesses based in Canada and the EU do not want to store recordings within the United States.
IMPORTANT: When enabled, all calls placed or received using the webphone will be recorded and stored externally. Enabling your external storage will NOT impact your current recording settings. If call recording is enabled at a Number and or Organizational level calls will still be recorded and stored within your AVOXI platform. To ensure your recordings are not stored within the AVOXI platform you are required to update your retention rules. Existing recordings will not be transferred to the external storage, once you update your recording retention rules to "External Only" all existing recordings will automatically delete. Please remember to download any recordings before updating your retention settings.
