At AVOXI, we are committed to providing a seamless communication experience. As part of our global coverage expansion, we continuously add new numbers and locations to our inventory while delivering regular updates to the Genius platform.
This latest release focuses on Global Voice Analytics enhancements, Advanced Intelligent Caller ID prioritization, and substantial improvements to our Quote-to-Cash (Q2C) and Orders workflows.
🎧 Contact Center & Flow Builder
- Reporting Accuracy Fix: Resolved an issue where certain Abandoned calls were not getting tagged correctly and failing to populate in reports as Abandoned.
🌐 Global Voice
-
Reputation Management Analytics Report Updates:
- Updated the Call Duration column to accurately reflect the average call duration rather than the total call duration.
- Updated the Answer Rate column to display the Answer Success Rate (ASR) as a percentage.
- Advanced Intelligent Caller ID: Added intuitive drag-and-drop functionality to allow users to easily prioritize rules.
- Billing Summary Invoice Report: Added the Friendly Name field directly to the report for clearer financial tracking.
These release notes outline our latest features, platform enhancements, and technical optimizations. We deploy updates weekly to ensure you always have access to the most robust communication tools; we encourage you to check back regularly for the latest improvements.
Your feedback is vital to our roadmap. If you have suggestions or feature requests, please share them with our team at product@avoxi.com.
