AVOXI Deployment Summary: This week we released new Security Control Settings and enhancements to how abandoned callbacks are handled within the Agents Activity reports.
What's New
PCI Compliance
AVOXI now supports several ways to better secure the business an organization conducts. Our new Security Control Settings will ensure all customers’ information is kept as safe as possible. For organizations that handle payment card transactions, the AVOXI platform has also ensured that achieving PCI-DSS Compliance is simple and easy for our users. Learn more in our informative guide.
Enhancements
Agent Abandoned Queue Call Back Calls
Queue call back calls that agents hang up on before the caller answers will now be treated as "unanswered calls". The team has updated the status for Agent Abandoned QCB calls to Unanswered in Analytics and the Activity UI's. If a QCB call does attempt to reach a caller and the caller does not answer, treat that call as abandoned. This change has been added to our customer-facing guide.
Adjustments
Optimize SF Delete Sync
Salesforce Delete Sync was failing in isolated incidents, a fixed has been released to keep track of deleted contacts, as well as get an accurate comparison of entity counts in CRM database vs Salesforce.
Coming Soon
SRTP Feature Flag
Secure Real-time Transport Protocol (SRTP) will soon be an option on SIP URI's and SIP Trunk configurations. 
Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com
