AVOXI Deployment Summary:  This week we launched a new feature that gives users the ability to Bulk edit Call Forwarding rules.  We also released enhancements to the callback queue, improvements to the Call Activity page, and updated our Call Recording storage tooltip. 

What's New

Bulk Edit Call Forwarding Rules

Using the "Bulk Forwarding Update" feature, Genius Administrators can edit multiple numbers’ to apply specific call forwarding rule(s) configuration to multiple numbers. Available to all Genius users (no license required), the popular time-saving feature is specifically designed to make forwarding on multiple numbers or complex configurations quick and easy. Get started now using our self-help guide.

Enhancements

Call Activity Logs

We released a large update to the database that stores all call activity logs.  The simple benefit to this complex update is that the Call Activity page performance and Analytics performance are much improved.

Call Recording Storage Tool Tip

Updated tooltip for Call Recording Storage.  AVOXI supports call recording storage in 3 ways: In our modern cloud storage, customer-provided AWS storage, customer-provided SFTP location. Learn more here! 

Adjustments

Multiple Calls

Fixed issue with race condition that caused multiple calls to be presented to an Agent.

Queue Callback Calls

Released a fix for an issue where some queue callback calls were being disconnected prematurely.

Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com