At AVOXI, we strive for transparency in how we provide our services and manage our partnerships. To ensure you have a clear understanding of your rights and responsibilities, we have outlined the core components of our Standard Terms & Conditions.

Below is a helpful breakdown of the key policies that govern your account.

💳 Payment & Billing Terms

We want to make managing your global communications simple. Our payment terms cover:

• Billing Cycles: How and when you are invoiced for your services.

• Late Payments: The process for overdue balances to avoid service interruptions.

• Taxes and Fees: Information on applicable local taxes based on your business location.

🛑 Cancellation Policy

We understand that business needs change. Our policy explains:

• Notice Periods: The required timeframe for notifying us before terminating a service.

• Contract Obligations: How cancellations work for month-to-month versus annual commitments.

• Final Billing: What to expect on your closing invoice.

✅ Fair Usage & Abuse Policies

To maintain high-quality service for all our customers, we monitor network health through two main lenses:

• Fair Usage: Ensures that "unlimited" or high-volume plans are used reasonably and are not exploited in a way that harms network performance.

• Abuse Policy: Strictly prohibits the use of AVOXI services for illegal activities, such as auto-dialing scams, phishing, or sending unsolicited spam.

⚖️ Compliance Fees

Operating in the global telecom space requires adherence to various international regulations.

• Regulatory Pass-throughs: These are fees required by local governments or regulatory bodies to maintain your phone numbers and services.

• KYC (Know Your Customer): In many regions, you may be required to provide business documentation to remain compliant with local laws.

🔒 Data Collection & Privacy

Your privacy and data security are our top priorities. This section details:

• What We Collect: Information such as contact details and usage logs required to provide our service.

• How We Use It: We use your data to improve our platform, process payments, and provide technical support.

• Protection: Our commitment to industry-standard security measures to keep your information safe.

Ready to dive into the details?

You can read the full, legal version of these documents on our Standard Terms & Conditions page.

If you have specific questions regarding your account or an invoice, please contact our support team at support@avoxi.com.