What is the maximum size of disposition notes? The maximum size is currently 32,000 What happens to my Agent's status when they complete a disposition? After completing a disposition an Agent's status will change to Available.
Admins and users with the ‘Customer Audit View’ permission can view the audit log history for their account.
Genius supports .
When configuring Virtual Attendant in AVOXI, there are certain characteristics that you need to keep in mind regarding your audio files.
AVOXI does not presently offer the functionality to delete audio files.
The Company Default outbound caller ID is the default outbound caller ID number for all agents in the AVOXI application.
The Call Quality feature gives Genius webphone users the ability to rate the quality of all inbound and outbound calls.
As an AVOXI Admin, you can add phone numbers for an agent to use as the outbound caller ID within a particular team.
Do you want to log and view a history of issues that your Agents have run into or reported in Genius? With our new Report an Issue flag we offer a way for Agents to report different types of issues and for you to view the full history of these issues to help identify trends in Agent issues for easier troubleshooting and resolution.
Can I make a call using my webphone if I do not have a number? Yes.
If you have a call that involves sensitive information, such as healthcare information, you may need to redact the caller ID of the external party on a call.
Bring Your Own Carrier (BYOC) allows you to keep an existing phone provider(s) while using AVOXI to receive inbound calls, with no limit to the number of carriers you can use.
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